Privacy Policy

Effective Date: 29 October 2026
Website: https://shop.ntechsolutions.co.in/

1. Introduction

Welcome to NTech. We respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how NTech collects, uses, stores, protects, and shares your personal information when you visit our website, create an account, place an order, contact our support team, or use our services.

By using our website, you acknowledge that you have read this Privacy Policy. We handle personal information in accordance with applicable laws and regulations.

2. Information We Collect

We may collect the following categories of information when you use our website.

2.1 Personal Information

When you register, place an order, or contact us, we may collect:

Full name
Email address
Mobile number and contact details
Billing address
Shipping and delivery address
Company name and business address, where provided
GST Identification Number (GSTIN), where provided for business purchases or invoicing
Account login information

2.2 Order and Transaction Information

When you purchase products from NTech, we may collect information relating to:

Products purchased and quantities ordered
Order number and purchase history
Product prices, discounts, taxes, and shipping charges
Payment method and transaction status
Invoice and billing information
Delivery, return, refund, and replacement requests

Payment information is processed according to the payment method and service provider involved. We do not intend to store complete payment card details or banking credentials on our website unless specifically required and lawfully handled through an appropriate secure payment system.

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device and operating system information
Pages visited and interactions with the website
Date, time, and duration of visits
Referring website or traffic source
Cookies and similar tracking technologies

We use this information to maintain website functionality, improve user experience, monitor performance, and help protect our website against fraud and unauthorized activity.

3. How We Use Your Information

NTech may use your personal information for the following purposes:

To process, confirm, and fulfill your orders
To arrange shipping, delivery, installation, or other applicable services
To communicate order confirmations, invoices, shipping updates, and delivery notifications
To manage customer accounts and provide customer support
To process eligible cancellations, returns, refunds, and replacement requests
To verify business billing details and GST information where necessary
To respond to product inquiries, technical support requests, and warranty-related claims
To improve our products, website performance, and customer experience
To detect and prevent fraud, unauthorized transactions, and security incidents
To comply with applicable legal, tax, accounting, and regulatory obligations
To send promotional communications where permitted by law and, where required, with your consent

We will use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

4. Sharing of Personal Information

NTech does not sell customers’ personal information as a business practice.

We may share relevant information with trusted third parties when necessary to operate our business, including:

Payment service providers: To process and verify payments.
Shipping and logistics partners: To deliver products and provide shipment tracking.
Website hosting and technology providers: To maintain our website, databases, and online services.
Customer support and communication providers: To respond to inquiries and send service-related notifications.
Accounting and invoicing providers: To prepare invoices and maintain transaction records.
Analytics and marketing providers: To understand website performance and improve marketing activities, subject to applicable requirements.
Legal and regulatory authorities: Where disclosure is required by law, a valid legal process, or a lawful government request.

We aim to limit the information shared to what is reasonably necessary for the relevant purpose. Third-party service providers may process information under their own applicable privacy policies and contractual obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.

These technologies may be used to:

Maintain shopping cart and checkout functionality
Remember preferences and relevant session information
Help users sign in and navigate the website
Understand website traffic and performance
Identify errors and improve website security
Measure advertising and marketing performance, where enabled

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect features such as account access, shopping cart functionality, or checkout.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include access controls, secure website connections, software updates, security monitoring, and appropriate safeguards for information handled by service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

Customers should also protect their account credentials and avoid sharing passwords or other confidential account information with unauthorized persons.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, taxation, dispute resolution, fraud prevention, and compliance with legal obligations.

The retention period may vary depending on the type of information and the circumstances in which it was collected.

When information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permissible
Withdraw consent where processing is based on consent
Opt out of promotional emails or marketing communications
Raise concerns about how your personal information is handled

Some information may need to be retained to complete transactions, meet legal obligations, prevent fraud, or resolve disputes.

To exercise your rights or raise a privacy-related concern, please contact us using the contact information provided at the end of this policy.

9. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, manufacturer websites, or other external services.

These websites and services operate independently and may have their own privacy policies and data-handling practices. NTech does not control the privacy practices of independent third parties.

We recommend reviewing the relevant privacy policy before submitting personal information to an external website or service.

10. Children’s Privacy

Our website is intended for individuals who are legally able to use our services and make purchases, either independently or with appropriate authorization.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the issue.

Parents or legal guardians who believe that a child has provided personal information to us may contact us to request a review.

11. Marketing Communications

We may send product updates, offers, newsletters, or promotional communications where permitted by applicable law.

You may opt out of promotional emails by using the unsubscribe link provided in the email or by contacting us.

Opting out of promotional communications will not prevent us from sending essential service messages, such as order confirmations, payment notifications, shipping updates, security notices, or important account communications.

12. Changes to This Privacy Policy

NTech may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal requirements.

The updated version will be published on this page with a revised effective date where appropriate.

We encourage customers to review this page periodically to remain informed about how their information is handled.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact NTech using the details below.

Business Name: [Enter the registered business or legal entity name]
Website: https://shop.ntechsolutions.co.in/
Email: info@ntechsolutions.co.in
Phone: +91 75677 56262
Business Address: B-201/202, Prahladnagar Trade Center, Radio Mirchi Road, Behind Titanium City Center, Prahladnagar Road, Ahmedabad – 380015

We will review privacy-related requests and respond in accordance with applicable laws and reasonable verification requirements.

This Privacy Policy is intended to explain NTech’s general privacy practices. It should be reviewed and customized to reflect the actual website configuration, service providers, payment systems, and applicable legal requirements before publication.